Cancelling Failed Exports/Reports

Product Suggestion

Introduce the ability for users to manually cancel reports or exports that become stuck in an “In Progress” state for an extended period of time.

This would allow users to clear failed or stalled report processes without requiring support intervention, enabling them to restart the export or run a new report more quickly.

The functionality could include:

• A “Cancel Export/Report” option

• Automatic timeout thresholds (e.g. 30 minutes to 1 hour)

• Status indicators showing stalled or failed exports

• Confirmation prompts before cancellation

• Automatic cleanup of failed background processes

Problem Statement

Currently, when a report or export fails, it can remain stuck in an “In Progress” state indefinitely.

While this process remains active:

• Users may be unable to rerun the export

• New reports may be blocked

• Reporting workflows can be delayed

• Users may need to contact support to clear the process manually

This can create frustration and slow down operational reporting activities.

Suggested Improvement

Add functionality allowing users to cancel reports or exports that have remained in progress beyond a defined time threshold.

For example:

• Reports running longer than 30 minutes or 1 hour could display a cancellation option

• Stalled exports could automatically move into a failed state after timeout

• Users could then restart the export without needing support assistance

Potential Benefits

• Reduced reporting delays

• Faster recovery from failed exports

• Less dependency on support intervention

• Improved user control over reporting processes

• Better visibility of failed or stalled exports

• Improved reliability and usability of report generation workflows