KPI Module Update

Product Suggestion

Enhance the KPI module to allow KPI requests, notifications, and related communications to be sent to a wider range of contacts, rather than only the main supplier contact.

This would allow users to select additional recipients such as:

• Internal contacts

• Secondary supplier contacts

• External stakeholders

• Operational or departmental contacts

• Shared mailbox addresses

The functionality could support multiple recipients against a KPI workflow, ensuring the relevant people receive KPI-related communications and actions.

Problem Statement

Currently, KPIs can only be sent to the main supplier contact.

This can create limitations where:

• The supplier contact is not responsible for KPI completion

• Internal teams also need visibility of KPI activity

• Multiple stakeholders need to review or contribute to KPI responses

• Organisations use shared or department-based ownership for performance management

As a result, KPI communication may need to be managed manually outside the system.

Suggested Improvement

Allow users to select additional internal and external recipients when configuring or sending KPI-related communications.

This could include:

• Multiple contact selection

• Internal and supplier-side contacts

• Optional CC-style notification settings

• Contact management directly within KPI workflows

Potential Benefits

• Improved visibility of KPI activity

• Better collaboration between internal and supplier teams

• Reduced reliance on manual forwarding of KPI emails

• Greater flexibility in KPI ownership and management

• Improved communication across stakeholders

• More efficient KPI completion and tracking